最新消息:网盘下载利器JDownloader--|--发布资讯--|--站务--|--解压出错.密码问题--

Lynda – Managing a Customer Service Team

其他教程 killking 0评论
Poster

Lynda - Managing a Customer Service Team

527MB | Duration: 1h 32m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Appropriate for all | Language: English

In this course, author and customer service expert Jeff Toister shows you the secrets of managing great customer service teams. Discover how to define outstanding service through service standards and team goals; bring in data and metrics to evaluate your service quality; identify obstacles that can cause service failures; optimize your channels for faster, cheaper, and better service; and develop a convincing business case that calculates the true cost of bad service. Plus, Jeff shares ways to get your team obsessed with delivering outstanding customer service.

Topics include:

* Clearly defining outstanding service for employees
* Evaluating service quality
* Identifying obstacles to outstanding service
* Aligning resources to optimize service
Lynda - Managing a Customer Service Team

Download uploaded
http://uploaded.net/file/fihgq6xo/LcManagingCustomerServTeam.part1.rar
http://uploaded.net/file/u3letlde/LcManagingCustomerServTeam.part2.rar
http://uploaded.net/file/6n0b0jzn/LcManagingCustomerServTeam.part3.rar
http://uploaded.net/file/zgybl3tp/LcManagingCustomerServTeam.part4.rar

Download nitroflare
http://www.nitroflare.com/view/3F3B3008EA1E43D/LcManagingCustomerServTeam.part1.rar
http://www.nitroflare.com/view/B19E8222E68A6E6/LcManagingCustomerServTeam.part2.rar
http://www.nitroflare.com/view/A9013E86117B790/LcManagingCustomerServTeam.part3.rar
http://www.nitroflare.com/view/BE83DA0138BAA11/LcManagingCustomerServTeam.part4.rar

Download rapidgator
http://rg.to/file/536a44ddc391ab607aa977e38c88935d/LcManagingCustomerServTeam.part1.rar.html
http://rg.to/file/d8ad65ea8d14d508e17a5a02c1262834/LcManagingCustomerServTeam.part2.rar.html
http://rg.to/file/f9dc9e7262b59857b415984ec12b69f4/LcManagingCustomerServTeam.part3.rar.html
http://rg.to/file/aa69b1206e8bde75955f89d3311554d2/LcManagingCustomerServTeam.part4.rar.html

Download 百度云

以下隐藏内容只提供VIP赞助会员

sorry! The following hidden content sponsorship VIP members only.

您必须 登录 才能发表评论!