Udemy - What Clients Want: A Guide to B2B Customer Satisfaction
Duration: 2 hours | Video: AVC (.MP4) 1280x720 30fps | Audio: AAC 44.1KHz 2ch | 2.3GB
Genre: eLearning | Language: English
How to win new clients, get more work from your existing projects and save accounts that are about to leave
What are the requirements?
No previous experience is required. Whether you're a new agency employee or you've been running one for years I will show you something new.
What am I going to get from this course?
Over 38 lectures and s of content!
Understand exactly why clients behave the way they do
Better meet client needs, expectations and values
Navigate complex approval chains to get any project out of limbo
React to any client situation in way that achieves your goals
Sell new projects, retain existing clients and even win back work that was lost
What is the target audience?
This course is perfect for agency employees/owners, freelancers and consultants
Anyone who wants to build better client relationships
Anyone who wants to spend less time on admin and more time on the work they love
Anyone who has ever lost a client and wondered if they could have saved them
Anyone who wants a fresh perspective on what it's like to be a client