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Lynda – Working with Upset Customers

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Lynda - Working with Upset Customers
Size: 389MB | Duration: 0h 55m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch

Genre: eLearning | Level: Appropriate for all | Language: English
More than any other topic, frontline employees ask for advice on how to serve angry and upset customers. This course will reveal proven techniques for effectively neutralizing negative situations. Customer service expert Jeff Toister also shares specific actions employees can take before and after encounters with upset customers that will reduce the likelihood of problems occurring in the future.

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网友最新评论 (1)

  1. Lynda - 处理沮丧的顾客 不止一次,前台员工问道是否对如何服务那些愤怒或沮丧的顾客有哪些建议。本教程将会揭示已经证明行之有效地转化负面情况的方法。顾客服务专家Jeff Toister还会分享一些员工在处理沮丧的顾客之前或之后,并能够减少类似问题再次发生的某些特别方法。 主要内容:耐心倾听;正确地帮助顾客;保持关系;从愤怒的顾客学习;忽略抱怨;替换容易触发问题的词语。
    wilde(特殊组-翻译)2年前 (2015-07-07)