CBT Nuggets - HDI Desktop Support DST HDI-DST
English | .MP4 | h264, yuv420p, 800x600, 15.00 fps(r) | aac, 22050 Hz, mono | 1.34 GBGenre: E-learning
This video training with Tim Warner covers the ins and outs of desktop support including support center delivery methods, ITIL, and more.
Do you have the interpersonal helpdesk skills employers want? Desktop Support Technician (DST) certification from the Helpdesk Institute (HDI) says you do.
Desktop support is a fascinating technical challenge, but you'll need to go beyond the techy details if you want to be a successful support technician. Employers expect you to have plenty of customer-relation soft skills as well.
Whether you're new to desktop support or building on other certifications you've earned -- like Microsoft's MCDST or MCITP: Desktop Support Technician -- DST certification sets you apart as a well-rounded technician with the soft skills employers covet.