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Lynda – Building Customer Loyalty

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Lynda - Building Customer Loyalty

Lynda - Building Customer Loyalty | 386MB

Duration: 0h 43m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2chGenre: eLearning | Level: Appropriate for all | Language: English

Do loyal customers still exist in our wired world? Yes, but you have to work to keep them. In this course, customer-loyalty expert and best-selling author Jill Griffin outlines a three-step process for understanding who your best customers are and how to keep them loyal. First Jill explains why not all customers are equal and why the first step in building customer loyalty is to know who your best customers are. She then shares proven customer-retention techniques, using examples from large, successful organizations, and shows how you can learn from your best customers' buying behavior. Last, Jill provides guidance on how to embed customer-loyalty practices into every level of your organization.

Lynda - Building Customer Loyalty

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  1. lynda - 打造顾客忠诚度 在今天这个变幻莫测的世界还有忠诚的客户吗?答案是有的。但是需要努力地留住他们。在本教程中,顾客忠诚度专家,以及畅销书作业Jill Griffin会规划一个三步走策略,用于发现谁是你的最佳顾客,以及如何保持他们的忠诚度。首先,Jill解释了为何不是所有的顾客都一样的,以及为何第一步是要知道谁是你的最佳顾客。然后她会分享证明实施有效的顾客挽留技术,使用来自大型成功企业的案例,讲解你如何能够最最佳顾客购买习惯中学到什么。最后,Jill会指导如何将顾客忠诚度实践融入企业的每个角落。
    wilde(特殊组-翻译)2年前 (2014-09-06)