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Lynda – Microsoft Dynamics CRM Essential Training

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Lynda - Microsoft Dynamics CRM Essential Training

Lynda - Microsoft Dynamics CRM Essential Training
Size: 449 MB | Duration: 3h 0m | Video: AVC (.mp4) 1280x720 15&30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English
Explore the essentials of customer relationship management using Microsoft Dynamics. This course demonstrates how to use this CRM platform to manage information, track leads, create action items, and build workflows so you can have current data, readily available, for more intelligent engagements with your customers. First, take a tour of the interface, starting with the dashboard, and then dive into specific functions. This course examines how to leverage Dynamics from both a sales and a customer service point of view. Whether you are new to CRM tools, are migrating from another tool, or are are upgrading from a previous version, this course covers the fundamental features you'll need to get started.

Topics include:

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  1. Lynda - Microsoft Dynamics CRM基础教程 使用Microsoft Dynamics学习客户关系管理的基础知识。本教程讲授的是如何使用这款CRM平台管理信息、跟踪意向、创建行动事项以及开发工作流程,这样你可以获取最新的客户数据以及对更智能的关注。首先,会从仪表盘开始熟悉一项界面,然后会深入了解特殊功能。教程会学习如何从销售和客户服务的观点分析如何使用Dynamics。无论你是刚接触DRM工具、从其他工具转移到Dynamics,或是先前版本升级过来,本教程涵盖了你需要的所有基础功能。 主要功能:查看个人和团队仪表盘;创建和量化意向;转化活动到机会;处理顾客服务案例;管理案例队列;研究解决方案;运行和输出报表。
    wilde(特殊组-翻译)6个月前 (09-30)