最新消息:网盘下载利器JDownloader--|--发布资讯--|--解压出错.密码问题

Lynda – Delivering Bad News to a Customer

其他教程 killking 0评论
Lynda - Delivering Bad News to a Customer
Lynda - Delivering Bad News to a Customer
Size: 343 MB | Duration: 0h 48m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Beginner | Language: English

Customer service is about providing the best experience to a customer—yet, a lot of the time customer service reps find that their hands are tied, and that what the customer wants is not something the rep can deliver. How can CSRs work to keep the relationship with the company strong and intact? This course outlines a simple four-step approach that can be used in variety of customer service settings. Learn about communication styles, methods, and approaches that can be applied to challenging situations like delivering bad news, handling concerns, and more.

Topics include:
* Communicating clearly
* Acknowledging the customer's concerns
* Being open to additional questions
* Offering alternatives
* Reviewing customer service policies
* Communicating on the phone or via email
* Interacting with customers in person
Lynda - Delivering Bad News to a Customer
Download uploaded

http://uploaded.net/file/s68uwfw3/LcDeliverBadNewsCustmr.part1.rar
http://uploaded.net/file/9ci6wpz0/LcDeliverBadNewsCustmr.part2.rar

Download nitroflare
http://nitroflare.com/view/725363EE3432A5E/LcDeliverBadNewsCustmr.part1.rar
http://nitroflare.com/view/1F3C91015BAE9A0/LcDeliverBadNewsCustmr.part2.rar

Download 百度云
链接: https://pan.baidu.com/s/1qXCk6WO 密码: u4fq

您必须 登录 才能发表评论!

网友最新评论 (1)

  1. 给顾客带去坏消息 顾客服务是要为顾客提供最佳体验的,但是很多时候客服代表会发现他们并不能为顾客提供他们所需要的。客服要怎样工作才能保证与公司的关系牢固不可分割呢?本教程规划了一个简单的四步走方法,可被用在各种客服情况中。学习沟通方式、方法以及可被用于具有挑战性的环境中的策略,如带去坏消息、处理顾虑等。 主要内容: • 清晰的沟通 • 确认顾客的顾虑 • 对额外的问题保持开放的态度 • 提供备选方案 • 回顾客户服务策略 • 通过电话或邮件沟通 • 与顾客面对面地交流
    wilde(特殊组-翻译)3个月前 (09-06)