最新消息:网盘下载利器JDownloader--|--发布资讯--|--解压出错.密码问题

Lynda – Customer Service Leadership

其他教程 killking 0评论
Lynda - Customer Service Leadership
Lynda - Customer Service Leadership
Size: 1.36 GB | Duration: 1h 12m | Video: AVC (.mp4) 1280x720 30fps | Audio: AAC 48KHz 2ch
Genre: eLearning | Level: Advanced | Language: English

Customer service leadership is an exciting responsibility—and it's never been more important. Fast-evolving customer expectations, emerging service channels, and the multifaceted nature of delivering service are just a few of the challenges customer service teams face. Learn to lead with intention, and set a direction that is right for your customers, employees, and organization. This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. Whether your approach involves in-person services, contact centers, social media, self-service, or any combination, this course is designed to get you up to speed fast on the factors essential for success.

Topics include:
* Why leadership is important
* Understanding customer expectations
* Establishing KPIs
* Developing a service strategy
* Improving the service process
* Leveraging technology
* Budgeting secrets
* Traits of effective leaders
Lynda - Customer Service Leadership

Download 百度云

以下隐藏内容只提供VIP赞助会员

sorry! The following hidden content sponsorship VIP members only.

您必须 登录 才能发表评论!